Werneth Primary Care Centre,Featherstall Road South,Oldham, OL9 7AYTel: 0161 484 1484
If you require to speak to the GP/Practice Nurse/Advanced Nurse Practitioner during surgery hours please contact the surgery. The receptionist who will ask the patient to give a few details, because on many occasions the reception staff can answer the query. If not, the required clinician will call you back at a convenient time.
If possible please try to telephone reception before 11:30 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
The doctors will often telephone patients before a visit.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
To Cancel an appointment
Please call the surgery on 0161 484 1484 and speak to a receptionist.
What is Patient Access?
With Patient Access, you can now view, book and cancel appointments and order your prescriptions from home, work or on the move – wherever you can connect to the internet. What’s more, because Patient Access is a 24 hour online service – you can do this in your own time, day or night.
Plus, Patient Access is not just for booking GP appointments, you can also:
•Order repeat prescriptions
•Change your address details
Ask reception to provide you with an access code. Please ensure that you have some form of ID with you when registering. Photo ID is preferable.
All information that is sent to your surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information
Danson Family practice prides itself on providing our patients with good and rapid access to appointments.
Over the last few months it has been noted that a proportion of patients are booking appointments but not attending.
The vast majority of patients are excellent at keeping their appointments. However there is a significant minority of patients that do not attend (DNA). With this in mind consistent non-attendance of appointments will result in patients being removed from the practice list.
How to manage your appointment.
When you book your appointment please make it on a day and time that you will be able to attend.
Make a note of the date and time in your diary, calendar, or somewhere.
If you are held up or unable to attend then phone and cancel or re-book the appointment.
We offer a text message reminder service. Please provide an up to date mobile number.
Many thanks for your help with this
The reception staff are members of the practice team and it has been agreed they should ask patients “why they need to be seen”. Reception staff are trained to ask certain questions in order to ensure that you receive:
the most appropriate medical care.
from the most appropriate health professional.
at the most appropriate time.
Thank you for your support
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