Patient Reference Group

There will be a meeting on the 22/5/2012 at 6pm until 7pm to discuss the findings from the patient surveys and to discuss the priorities for the next survey. 

The meeting will discuss whether patients wish to keep the group or just meet virtually online. 

Please ring reception or email carolinemitchell2@nhs.net to confirm your attendance. 

Caroline

 

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Your opinions count.....

Please register online and be part of our online community, we will contact you every few months to ask your opinions on matters that will improve your patient care.  Please click on the link on the right of the page "Patient Group" to join.

Please take a moment to fill in our online patient survey, your comments help us to improve the service we offer to you.

Thanks Caroline

 

On the right of this page "survey results" displays a further 5 questionnaires which were received since the below was collated.

 

****Please complete our new questionaire below your feedback is needed to improve our services for you.****

 

Patient Participation so far....

 

May I take this opportunity to thank you all that have completed the Patient Experience Questionnaire.

The results and report can be found below:

Q1 How easy do you find getting into the building at the surgery

Very easy 15

Fairly easy 20

Not very easy 0

Not at all easy 0

Q2 How clean is the GP surgery ?

Very clean 25

Fairly clean 9

Not very clean 1

Q3 In the reception Area, can other patients overhear what you say to the receptionist?

Yes, but don't mind 16

Yes and am not happy about it 10

No, other patients can't overhear 9

Don't know 0

Q4 How helpful do you find the receptionist at the surgery?

Very 17

Fairly 23

Not very 5

Not at all 0

Q5 How long after you appointment do you normally wait to be seen?

I don't normally have appts at a specific time 0

I am normally seen on time 15

Less than 5 minutes 5 to 15 minutes 21

15-30 minutes 6

More than 30 minutes 2

Can't remember 1

Q6 How do you feel about how you normally have to wait?

I don't normally have to wait long 30

I have to wait a bit too long 7

I have to wait far too long 2

No opinion/doesn't apply 6

 Danson Family practice

PRG Background

The Patient Reference Direct Enhanced Service is a two year DES which is effective from 1st April 2011 until 31st March 2013 and applies to England only.

Its full details can be found at the following link:

http://www.nhsemployers.org/Aboutus/Publications/Documents/Patient-participation-directed-enhanced-service.pdf.

The Patient Reference DES looks to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by the practice.

This includes patients being involved in decisions that lead to changes to the services that their practice provides or commissions.

The DES aims to promote the proactive engagement of patients through the use of effective Patient Reference (PPGs) and seek views from practice patients through the use of a local patient survey and online communities.

The PRG

The practice has always had a Patient reference group which has run for a number of years. The group comprises of over 60% patients who were retired, an online community has also been set up to encourage people who were of working age to enrol as it was agreed it is hard to attend the groups due to work commitments.

Posters inviting the patients to join the group were put out at the practice; messages were added to prescriptions and newsletters, on the TV system in the waiting room and on our website www.dansonfamilypractice.co.uk.  

The patients were invited to meet with the practice and be involved in decisions that may lead to changes at the practice and potentially in the local community.

The reception staff also opportunistically ask patients if they would like join the PRG and inform them of the website www.dansonfamilypractice.co.uk.

We have a small PRG group, which is active with enthusiastic members, and we are still actively trying to get other patients to join. We hope that the group will continue to expand. 

As this is now 2012 it is granted that the online community is probably the most favourable option for younger and middle aged patients so this is being developed constantly and the use of social networking sites is being explored.

The Questionnaire

The questionnaire was completed by 45 people and this will be carried out four times a year, a greater expanse of questions will be devised for the next questionnaire as the answers this time have proved very useful.

Also the questionnaire will be offered to around 100 patients to get a broader scope of answers as this will really help the practice in its development and learning.

The participants

26 men and 19 women of various ages, 2 who were 17-24, 28 who were 25-34, 2 who were 35-44, 6 who were 45-54, 4 who were 55-64 and 3 who were 65-74.  31 were White British, 7 Pakistani, 5 Bangladeshi and 2 Black African.

Out of these patients 8 regularly visit the doctor, 32 occasionally and 5 very rarely.

Action Plan from findings

Action Plan of priorities to be agreed by the PRG and practice, hopefully in the May 2012.

Q1 How easy do you find getting into the building at the surgery

The answer to this was satisfactory and no actions resulted

Q2 How clean is the GP surgery?

This again was in the whole satisfactory one person was not happy with the cleanliness of the centre these findings will be shared with the centre manager here at Werneth Primary Centre.

Q3 In the reception Area, can other patients overhear what you say to the receptionist?

This is currently being addressed and a “stand behind this point” marker will be used to ensure patients have more privacy.  This is currently being arranged by the centre manager here at Werneth Primary Care Centre and NHS Oldham.

All patients however are reminded that any time they wish to discuss anything private there is the practice manager’s room and an interview room which can be used for any sensitive matters, please just ask the reception staff.

Q4 How helpful do you find the receptionist at the surgery?

This was again on the whole favourable but for those of you that expressed dissatisfaction please accept our apologies and rest assured our staff complete regular training and I hope will help you to the fullest of their abilities.

If anyone has any queries/complaints relating to any aspect of the practice please speak to Caroline Mitchell, practice manager and I will be happy to assist

Q5 How long after you appointment do you normally wait to be seen?

Again patients were in the whole pleased with this area.  doctor Danson can sometimes have emergencies and this can account for delays in being seen.  Also patients turning up late can make the surgery run late so we ask patients that they try to keep to their appointment times and if they are running late if they ring the practice to let us know.

Obviously surgery can just run late and for that we do apologise.

Q6 How do you feel about how you normally have to wait?

People generally were not unhappy in relation to this area again the answers for Q5 apply to this question and we apologise.

To assist with excellent access we open a wide range of times to accomodate all our patients.

 

	ReceptionTimes
Monday	08:00 - 20:00
Tuesday	08:00 - 18:30
Wednesday	08:00 - 18:30
Thursday	08:00 - 18:30
Friday	08:00 - 18:30
Weekend	closed

 

The Next Steps

The results have been shared with the online community and their feedback is being awaited and the findings posted on the website.

A meeting to discuss the findings with the PRG is scheduled for May 2012 at which time further updates will be posted to the website www.dansonfamilypractice.co.uk, in practice and on the newsletter.

May I thank you for using the new website and as you can see from the below statistics the website is been utilised greatly.

Dec 2011 (when we went live) 57 hits

Jan 2012 1022 hits

Feb 2012 1797 hits

March 2012 2588 hits

If anybody who would like to join the PRG or online community please contact me on 0161 484 1484 or 0161 484 1234, email carolinemitchell2@nhs.net and I will be happy to help.

 

Thanks

 

Caroline Mitchell

Practice manager